Privacy Policy/HIPAA Compliance
Last updated April 24, 2024
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Arc 1 Metrics ("we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy outlines the types of information we collect, how we use it, and the choices you have regarding your information.
Information We Collect
We may collect personal information from you when you visit our website, interact with our services, or communicate with us. This information may include:
-
Name
-
Email address
-
Contact information
-
Usage data (such as IP addresses, browser information, and device information)
-
Any other information you choose to provide to us
We understand that medical information about you and your health is personal "Protected Health Information" ("PHI") and we are committed to protecting your medical information. PHI includes individually identifiable information about your past, present, or future health or condition, the provision of health care to you, or payment for such health care.
We use and disclose PHI about you for healthcare operations.
How We Use Your Information
We may use the information we collect for various purposes, including:
-
Providing and improving our services
-
Communicating with you about our services
-
Responding to your inquiries and requests
-
Analyzing trends and usage of our website and services
-
Preventing fraudulent or illegal activities
-
Complying with legal obligations
Sharing Your Information
We take your privacy seriously. Our scheduling portal, operated through www.tebra.com, is HIPAA compliant, ensuring the protection of your sensitive information. We adhere to the privacy policy outlined by Tebra as we schedule our patients online.
​
We may share your information with third parties in the following circumstances:
​
-
With service providers who assist us in providing our services (e.g., hosting providers, analytics providers)
-
With law enforcement or regulatory authorities when required by law or to protect our rights or the rights of others
-
With your consent or at your direction
Health Care Operations
We may disclose PHI to our doctor(s), and other providers for treatment purposes. We disclose your PHI as a part of certain operations, such as quality improvement. For example, we may use your PHI to evaluate the quality of services that were performed.
We may use or disclose your PHI without your authorization for several other reasons. Subject to certain requirements, we may give out PHI without your authorization for public health purposes, auditing purposes, research studies, and emergencies. We provide PHI when otherwise required by law, such as for law enforcement in specific circumstances, or for judicial or administrative proceedings. In any other situation, we will ask for your written authorization before using or disclosing your PHI. If you choose to sign an authorization to allow disclosure of your PHI, you can later revoke that authorization to stop any future uses and disclosures (other than for treatment, payment, and health care operations).
We may change our policies at any time. Before we make a significant change in our policies, we will change our notice and send the new notice to you. You can also request a copy of our notice at any time.
Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect information about your interactions with our website. You can control cookies through your browser settings and other tools.
Data Security
We take reasonable measures to protect the security of your information. However, no method of transmission over the internet or electronic storage is 100% secure.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under the age of 13.
Individual Rights
In most cases, you have the right to view or get a copy of your PHI. You also have the right to receive a list of instances where we have disclosed your PHI without your written authorization for reasons other than treatment, payment, or healthcare operations. If you believe that information in your record is incorrect or if important information is missing, you have the right to request that we correct the existing information or add the missing information. You may request in writing that we not use or disclose your PHI for treatment, payment, and health care operations except when specifically authorized by you, when required by law, or in emergency circumstances. We will consider your request but are not legally required to accept it. You also have the right to receive confidential communications of PHI by alternative means or at alternative locations, if you clearly state that disclosure of all or part of your PHI could endanger you.
Complaints
If you are concerned that we have violated your privacy rights, or you disagree with a decision we have made about access to your records, you may contact the address listed below. You may also send a written complaint to the U.S. Department of Health and Human Services. Customer Service can provide you with the appropriate address upon request. You can update your personal information by contacting us. You can also opt out of receiving promotional communications from us.
Our Legal Duty
We are required by law to protect the privacy of your information, provide this notice about our information practices, and follow the information practices that are described in this notice. If you wish to inspect your records, receive a listing of disclosures, or correct or add to the information in your record, or if you have any questions, complaints, or concerns, please contact our office.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at tstearns@arc-1metrics.com.
​
By using our website or services, you consent to the terms of this Privacy Policy.